Refund & Returns Policy
Refund Eligibility
- At BizGrow Holdings Ltd, we are committed to ensuring the satisfaction of our clients. If you have any concerns or issues with our consultancy services for ISO and International security standards, we encourage you to contact us promptly.
- To be eligible for a refund, you must request it within 14 days/2 weeks of the consultancy service delivery date.
Eligibility for Refund
- We offer refunds in the following circumstances:
- Service-related Errors: If BizGrow Holdings Ltd makes a documented mistake during the consultation process that results in a failure to meet agreed-upon standards or requirements you may be eligible for a refund.
- Service Non-delivery: If BizGrow Holdings Ltd fails to deliver a scheduled consultancy service within the agreed timeframe, you may request a refund.
Refund Request Process
- To request a refund, please contact our customer support team at sales@bizgrow-holdings.net within the specified timeframe.
- Our customer support team will guide you through the refund request process, which may include providing evidence of the service-related issue.
- Once your refund request is received and verified, we will process it as promptly as possible. The method of refund (e.g., credit reversal, check, or other) will be determined based on the original payment method.
Non-Refundable Services
- Services already rendered or completed, which include ISO or International security standard consultations that have been successfully provided, are not eligible for a refund.
Policy Updates
- We reserve the right to update and amend this refund policy as necessary. Any changes will be posted on our official website.
